ch444 Privacy Policy

1. Information We Collect

ch444 collects personal information that is necessary to provide our services, comply with legal obligations, and deliver a safe and responsible gaming environment. The categories of information we collect fall into two broad groups: information you provide directly to us, and information collected automatically when you use our platform.

Information You Provide Directly

When you register for an account, make a deposit or withdrawal, contact support, or participate in promotions, you may provide us with the following:

• Full name, date of birth, and national identification details required for account verification and age compliance (21+ only)
• Contact details including your email address and phone number used for account communications and two-factor authentication
• Residential address information used to meet anti-money laundering (AML) and know-your-customer (KYC) requirements
• Financial information such as your bKash, Nagad, Rocket, or Upay mobile banking account number, and transaction references for deposit and withdrawal processing
• Copies of government-issued identity documents such as National ID, passport, or driving licence when required for enhanced KYC verification

Information Collected Automatically

When you browse or interact with ch444's platform, we automatically collect certain technical and behavioural data to ensure the platform functions correctly and to detect fraud or abuse:

• Device information including your operating system, browser type, screen resolution, device identifiers, and app version
• IP address and approximate geolocation data used to comply with regional access policies and detect unusual login patterns
• Session data such as pages visited, games played, wager amounts, duration of play, and interaction timestamps
• Cookies, local storage, and similar tracking technologies as described in Section 6 of this policy

2. How We Use Your Information

ch444 uses the personal information we collect for the following purposes. We process your data only where we have a lawful basis to do so — including your consent, the performance of our contract with you, compliance with a legal obligation, or our legitimate interests in operating a secure and responsible platform:

• Account creation, identity verification, and ongoing account management including password resets and profile updates
• Processing deposits and withdrawals through bKash, Nagad, Rocket, Upay, Visa, Mastercard, and other supported payment channels available to Bangladeshi players
• Providing customer support through live chat and email, and responding to complaints or disputes in a timely manner
• Detecting and preventing fraud, money laundering, underage gambling, collusion, and other forms of abuse or suspicious activity on the platform
• Sending transactional communications such as deposit confirmations, withdrawal updates, and security alerts directly related to your account
• Sending promotional communications about bonuses, tournaments, and new game launches where you have opted in to receive such messages

We do not use your data for automated decision-making that produces legal or similarly significant effects on you without human oversight. If you wish to opt out of marketing messages, you may do so at any time by contacting our support team at [email protected].

3. How We Share Your Information

ch444 does not sell, rent, or trade your personal information. We may share your information with trusted third parties only in the limited circumstances described below. All third-party recipients are required to handle your data in accordance with applicable data protection standards.

Payment and Service Providers

We work with payment processors and financial service providers — including bKash, Nagad, Rocket, and international card networks — to process your transactions. These providers receive only the minimum information necessary to complete your payment. They operate under their own published privacy policies and are contractually required to protect your data.

Game Technology Partners

Our game content is powered by certified providers such as Pragmatic Play, Evolution Gaming, Spribe, Ezugi, and Microgaming. These providers may receive limited technical data (such as your player session token) to deliver the game. They do not receive your personally identifiable financial or identity information.

Legal and Regulatory Disclosure

ch444 may disclose your personal information to law enforcement agencies, regulatory bodies, or other authorities if required to do so by applicable law, court order, or in order to protect the rights, property, or safety of ch444 or its users. We will notify you of such disclosures where legally permitted to do so.

4. Payment Processing and Financial Data

Financial data is among the most sensitive information we hold. ch444 applies additional layers of protection to all payment-related data beyond our standard security practices. We are committed to ensuring that your banking details — whether for bKash mobile banking, Nagad, Rocket, Dutch-Bangla Bank, or card payments — are processed securely and stored with strict access controls.

Our payment data handling practices include the following commitments:

• Full payment card numbers are never stored on ch444 servers. Card data is tokenised at the point of entry and handled exclusively by our certified payment partners
• Transaction records including deposit amounts, withdrawal amounts, timestamps, and payment method references are retained for a minimum of five years to comply with financial regulations
• Mobile wallet numbers (bKash, Nagad, Rocket, Upay) are stored in an encrypted format and are only accessible to authorised personnel involved in processing your transactions
• All financial data transmissions between your device and our payment gateway are encrypted using TLS 1.2 or higher to prevent interception

If you believe there has been any unauthorised use of your payment information on the ch444 platform, you must notify our support team immediately at [email protected]. We will investigate and, where appropriate, escalate the matter to the relevant payment provider.

5. Data Retention

ch444 retains personal information for as long as your account is active and for a reasonable period thereafter to allow us to resolve disputes, enforce our agreements, and comply with legal obligations. The specific retention periods vary depending on the type of data and the legal or operational reason for keeping it. In general, account information is retained for a minimum of five years following account closure, in line with standard financial compliance requirements applicable to online gaming operators.

You may request deletion of your personal data at any time. However, please be aware that we may be legally required to retain certain records — particularly financial transaction records and KYC documentation — even after you have closed your account. Where deletion is not possible due to legal requirements, we will restrict processing of your data to only those activities required by law.

6. Cookies and Tracking Technologies

ch444 uses cookies and similar tracking technologies to improve your experience on our platform, remember your preferences, and gather analytical insights that help us maintain and improve our services. By using ch444.asia, you consent to the use of cookies as described in this section.

Essential Cookies

These cookies are strictly necessary for the platform to function. They enable core features such as user authentication, session management, and security protections. Essential cookies cannot be disabled without breaking core site functionality. Examples include your session token (which keeps you logged in), CSRF protection tokens, and load-balancing cookies.

Analytics Cookies

We use analytics cookies to understand how visitors interact with ch444.asia — for example, which games are most popular, which pages have the highest drop-off rate, and how users navigate through account registration. This information is aggregated and anonymised and does not identify you personally. Analytics data helps us make data-driven improvements to the platform.

Managing Your Cookie Preferences

You can manage or disable non-essential cookies through your web browser settings. Most modern browsers allow you to block third-party cookies, clear existing cookies, and set preferences for future cookie acceptance. Please note that disabling certain cookies may affect the performance and functionality of some ch444 features. For detailed instructions on how to manage cookies in your browser, please refer to your browser's help documentation.

7. Data Security

ch444 takes the security of your personal data seriously. We implement a range of technical and organisational measures designed to protect your information against unauthorised access, accidental loss, disclosure, alteration, or destruction. Our security posture is reviewed regularly and updated in response to emerging threats and industry best practices.

Our key security measures include:

• SSL/TLS encryption across all data transmissions between your device and our servers, ensuring that data in transit cannot be intercepted by third parties
• Encrypted storage of sensitive personal data including identity documents and financial account references, with access restricted to authorised personnel only
• Regular internal security audits and vulnerability assessments to identify and remediate potential weaknesses before they can be exploited
• Two-factor authentication (2FA) available for all accounts, strongly recommended for all players to help protect against unauthorised login attempts

8. Your Rights Over Your Data

ch444 respects your rights as a data subject. Depending on your circumstances and applicable local laws, you may have the following rights regarding your personal data held by ch444:

• Right of access — you may request a copy of all personal data we hold about you, along with information about how it is being used
• Right to rectification — if any of the personal data we hold about you is inaccurate or incomplete, you have the right to have it corrected
• Right to erasure — also known as the right to be forgotten, you may request the deletion of your personal data, subject to our legal retention obligations
• Right to restrict processing — in certain circumstances you may ask us to limit the way in which we use your personal data while a complaint or query is being resolved
• Right to object — you have the right to object to certain types of processing, including direct marketing communications, at any time

To exercise any of these rights, please contact our support team at [email protected] with the subject line "Data Rights Request". We will respond to all verified requests within 30 days. We may need to verify your identity before processing any request to ensure the security of your account and data.

9. Third-Party Links

The ch444 platform may occasionally reference third-party services or providers by name (for example, game studios or payment partners). ch444.asia does not contain outbound hyperlinks to external websites. However, if you independently visit any third-party website, please be aware that those sites operate under their own privacy policies and ch444 has no control over and accepts no responsibility for their data collection or privacy practices. We encourage you to review the privacy policy of any third-party service you choose to use in connection with your gaming activities.

10. Children and Age Verification

ch444 is strictly an adult platform. Our services are available exclusively to individuals who are 21 years of age or older. We do not knowingly collect personal information from persons under the age of 21. As part of our registration process, all new players are required to provide date of birth information and, where required, submit government-issued identity documentation to confirm they meet the minimum age requirement.

If we discover or have reasonable grounds to believe that a user is under 21 years of age, we will immediately suspend the account, freeze any associated funds pending investigation, and delete the personal data of the underage individual in accordance with our data retention policy. If you believe a minor has registered on our platform, please report this to us immediately at [email protected] so that we may take swift action.

11. Changes to This Privacy Policy

ch444 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our business practices, legal requirements, or technology. When we make material changes to this policy, we will notify active users via email or a prominent notice on the ch444.asia platform at least 14 days before the changes take effect. The updated policy will be identified by a revised "Last Updated" date at the top of this page.

Your continued use of ch444.asia following the posting of any changes to this Privacy Policy will constitute your acceptance of those changes. If you do not agree with the updated policy, you should discontinue use of our platform and may request account closure by contacting [email protected].

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way ch444 handles your personal data, our dedicated support team is available to assist you. We are committed to responding to all privacy-related enquiries promptly and transparently.

Email: [email protected]

Our support team is available 24 hours a day, 7 days a week, including Eid, Durga Puja, and all public holidays in Bangladesh. We aim to respond to all privacy-related requests within 2 business days. All correspondence is handled in strict confidence.